CUSTOMER CARE FAQs
Find answers to common questions about ordering, shipping, returns, servicing and support from D2N Technology Solutions. If you can’t find what you need here, our team is available to help.
ORDERING
How do I place an order with D2N Technology Solutions?
Orders can be placed directly through D2N’s online store at shop.d2n.com.au. For rentals, custom solutions or projects requiring engineering advice, get in touch with D2N’s team directly.
What payment methods does D2N Technology Solutions accept?
D2N Technology Solutions accepts American Express, Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay, Union Pay and Visa through the online store.
Can I get advice before ordering?
Yes. D2N’s team can provide product recommendations and technical advice to help identify the right solution for your application and operating environment.
Can I arrange a product demonstration before purchasing?
Product demonstrations can be arranged for eligible products and solutions. Contact D2N’s team to discuss available options.
SHIPPING
How quickly does D2N Technology Solutions dispatch orders?
All in-stock products are dispatched the next business day from D2N’s warehouse in Mulgrave, New South Wales.
Which carriers does D2N Technology Solutions use for shipping?
Australian orders are shipped via Australia Post or TNT depending on the order size and destination. International orders are shipped via DHL. Tracking is provided for all shipments.
Does D2N Technology Solutions ship to PO Boxes and Parcel Lockers?
Australia Post deliveries can be made to PO Boxes and Parcel Lockers. TNT deliveries require a physical address.
Does D2N Technology Solutions ship internationally?
Yes. D2N Technology Solutions ships internationally via DHL. International orders are available in Australian dollars or New Zealand dollars through the online store.
How do I track my order?
Tracking details are provided once your order has been dispatched so you can monitor delivery progress through the relevant carrier.
RETURNS AND WARRANTY
What is D2N Technology Solutions’ return policy?
D2N Technology Solutions offers a 14-day return policy from the date of receipt. Returned items must be unopened, unused and in original condition. Return shipping costs are the customer’s responsibility.
Does D2N Technology Solutions offer exchanges?
Exchanges are not available at this time. If you need a different product, please arrange a return and place a new order.
What should I do if my order arrives damaged?
Contact D2N’s team as soon as possible with photographs of the item and packaging and we will work with you to resolve the issue promptly.
What warranty applies to products purchased from D2N Technology Solutions?
Warranty terms vary by manufacturer and product. D2N Technology Solutions is an authorised Hytera service agent and provides local servicing and repairs for Hytera products.
SERVICING AND REPAIRS
Does D2N Technology Solutions offer repair and servicing for radio equipment?
Yes. D2N Technology Solutions is a factory-trained Hytera service agent and provides repair and maintenance services from its Mulgrave facility in New South Wales.
How do I submit a servicing request?
Servicing requests can be submitted through our servicing page here.
GENERAL
What are D2N Technology Solutions’ office hours?
Office hours are Monday to Friday, 8am to 4pm. For urgent enquiries outside these hours, leave a message and a member of the team will respond as soon as possible.
How do I contact D2N Technology Solutions?
D2N Technology Solutions can be contacted by phone on (02) 9837 6748, by email at sales.aus@d2n.com.au or through the contact form on D2N’s website.
Do you provide support after purchase?
D2N Technology Solutions can provide ongoing support across product setup, troubleshooting, servicing and operational guidance where required. Get in touch to find out more.
Can D2N Technology Solutions help with larger communications or RF projects?
D2N’s engineering team can assist with custom communications, intercom, RF and audio solutions for complex, multi-site and operational environments. Get in touch to find out more.
Does D2N Technology Solutions offer rental equipment?
Yes. D2N offers rental solutions across two-way radio, intercom and wireless audio systems for events, projects, seasonal demand and temporary deployments. Learn more here.
Phone
D2N address
D2N Pty Ltd
Unit 3/19 Curtis Road,
Mulgrave NSW 2756
Office hours
8am – 4pm
Monday to Friday