Refund policy

We have a 30-day return policy, meaning you have 30 days from receipt to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales.aus@d2n.com.au. Please note that returns will need to be sent to the following address: 43 The Cedars Ave, Pitt Town NSW 2756 

The costs of return freight to D2N are borne by the customer. 

You can always contact us for any return questions at sales.aus@d2n.com.au. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, then make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at sales.aus@d2n.com.au.

At D2N, we want to ensure your satisfaction with your purchase. If you need to return an item, we accept returns within 30 days of receipt, provided the products are in unopened and unused condition. Please note that the customer must cover the return shipping costs.

To initiate a return, you must first contact us at sales.aus@d2n.com.au. This step is necessary to provide the proper guidance and support throughout the return process.